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Each year, Ontario Health’s Quality Improvement Plan (QIP) Program publishes the QIP Indicator Matrix, a resource that identifies priority issues and provides a list of associated indicators that health care organizations can choose for their QIPs. The matrix is designed to support organizations in selecting measurable indicators that address province-wide priorities, leading to better outcomes for all people in Ontario.

The 2025/26 QIP Indicator Matrix, available here, presents indicators across four priority areas: Access and Flow, Equity, Experience, and Safety. Each sector, including Hospitals, Interprofessional Primary Care, and Long-Term Care, has a tailored set of indicators to help guide quality improvement planning.

What’s being selected?

Submissions data provided through Query QIPs shows how organizations are using the indicator matrix in their 2025/26 submissions:

• Hospitals most frequently selected
  • 90th percentile ED wait time to physician initial assessment (50.4%) and
  • patient discharge information – “completely” informed on what to do after leaving hospital (41.8%), followed by
  • staff EDIA-R education (41.1%),
  • 90th percentile ambulance offload time (39.2%),
  • daily average number of patients waiting in the ED for an inpatient bed at 8 a.m. (24.8%), and
  • workplace violence incidents resulting in lost-time injury (22.6%)
• Interprofessional Primary Care (IPC) organizations most frequently selected
  • patient experience – do patients feel comfortable and welcome at the primary care office (57.4%) and
  • timely access to care – appointment on the date wanted (54.8%), followed by
  • staff EDIA-R education (51.0%),
  • completion of sociodemographic data collection (43.6%),
  • cervical cancer screening(41.7%), and
  • number of new patients/clients/enrolments (39.4%)
• Long-Term Care (LTC) homes most often selected
  • antipsychotic use without psychosis (70.1%) and
  • falls within the last 30 days (67.5%), followed by
  • avoidable ED visits per 100 residents (59.9%),
  • staff EDIA-R education (51.5%),
  • resident experience – can express opinion without fear of consequences (36.5%), and
  • resident experience – staff listen well (30.9%)

Why it matters

These selection patterns offer insight into sector priorities and emerging focus areas across the province. They also reflect how organizations are aligning their improvement efforts with key health system goals, whether by targeting timely access to care, enhancing safety, or improving patient and resident experience.

Learn what your peers are doing

If you are interested in learning about what some of your peer organizations are doing, feel free to explore the Query QIP page which is a repository of previously submitted QIPs.

This tool does not require a password and offers several search options to help you find relevant information.

You can search by:

• a specific indicator,
• conduct a keyword search, or
• filter by sector, region, or organization type

It’s a great resource for discovering the quality improvement initiatives other organizations are implementing.