Each year,
Ontario Health’s Quality Improvement Plan (QIP) Program publishes the
QIP
Indicator Matrix,
a resource that identifies priority issues and provides a
list of associated indicators that health care organizations can choose for
their QIPs. The matrix is designed to support organizations in selecting
measurable indicators that address province-wide priorities, leading to better
outcomes for all people in Ontario.
The 2025/26
QIP Indicator Matrix, available
here, presents indicators across four
priority areas: Access and Flow, Equity, Experience, and Safety.
Each sector,
including Hospitals, Interprofessional Primary Care, and Long-Term Care, has a
tailored set of indicators to help guide quality improvement planning.
What’s being selected?
Submissions data provided through Query QIPs shows how organizations are using the indicator matrix in their 2025/26
submissions:
- Hospitals most frequently selected
- 90th percentile ED
wait time to physician initial assessment
(50.4%) and
- patient
discharge information – “completely” informed on what to do after leaving
hospital
(41.8%), followed by
- staff EDIA-R education (41.1%),
- 90th
percentile ambulance offload time
(39.2%),
- daily average number of
patients waiting in the ED for an inpatient bed at 8 a.m.
(24.8%), and
- workplace
violence incidents resulting in lost-time injury
(22.6%)
- Interprofessional Primary Care (IPC) organizations most
frequently selected
- patient experience – do patients feel
comfortable and welcome at the primary care office
(57.4%) and
- timely
access to care – appointment on the date wanted
(54.8%), followed by
- staff
EDIA-R education
(51.0%),
- completion of sociodemographic data
collection
(43.6%),
- cervical cancer screening(41.7%),
and
- number of new patients/clients/enrolments (39.4%)
- Long-Term Care (LTC) homes most often selected
- antipsychotic
use without psychosis
(70.1%) and
- falls within the last 30 days (67.5%),
followed by
- avoidable ED visits per 100 residents (59.9%),
- staff
EDIA-R education
(51.5%),
- resident experience – can express
opinion without fear of consequences
(36.5%), and
- resident experience
– staff listen well
(30.9%)
Why it
matters
These
selection patterns offer insight into sector priorities and emerging focus
areas across the province. They also reflect how organizations are aligning
their improvement efforts with key health system goals, whether by targeting
timely access to care, enhancing safety, or improving patient and resident
experience.
Learn what your peers are doing
If you are
interested in learning about what some of your peer organizations are doing,
feel free to explore the
Query QIP page which is a repository of
previously submitted QIPs.
This tool does not require a password and offers
several search options to help you find relevant information.
You can search by:
- a specific indicator,
- conduct a keyword search, or
- filter by sector, region, or
organization type
It’s a great resource for discovering the quality
improvement initiatives other organizations are implementing.