There is a known lack of patient experience data for the OSMH Outpatient Physiotherapy hip/knee replacement patient population. The physiotherapy model was 1:1 based care and not in alignment with the Rehab Care Alliance guidelines.
This IDEAS team comprised of Orillia Soldiers Memorial Hospital and Collingwood General and Marine Hospital 's project aim statement was by March 31, 2019, 85% of patients who have had elective hip/knee replacement will rate their OSMH Outpatient Physiotherapy experience as “excellent.”