Timely access to a primary care provider

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Timely access to a primary care provider

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Timely access to primary care is about getting supply and demand in equilibrium in order to supply timely, patient-centred care.

This indicator is measured through a patient survey question, and therefore measures patient perception of timely access to a primary care provider.

Click here to visit Health Quality Ontario's Indicator Library to view how to measure timely access to a primary care provider.

Key resources

The Primary Care Patient Experience Survey and Primary Care Patient Experience Survey: Support Guide are designed to help primary care practices achieve the goals of improving access to care and the care experiences of their patients. The guide is a handbook for practices planning to survey patients in a primary care setting. The Primary Care Patient Experience Survey contains the specific question related to this indicator
Advanced Access and Efficiency Workbook for Primary Care by Health Quality Ontario
Advanced Access and Efficiency E-Learning Modules by Health Quality Ontario

Change Ideas

Implement key approaches outlined in the Advanced Access and Efficiency Workbook for Primary Care

Measure and balance supply and demand
Review Sections 2.1 through 2.3 of the Advanced Access and Efficiency Workbook for Primary Care by Health Quality Ontario
Reduce appointment types and times
Review Section 2.4 of the Advanced Access and Efficiency Workbook for Primary Care by Health Quality Ontario
Measure and reduce backlog
Process measure: Percent of future appointments that are 'good backlog' versus 'bad backlog'
Review Section 2.5 of the Advanced Access and Efficiency Workbook for Primary Care by Health Quality Ontario

Improve patient awareness of appointment availability

Create a communications plan to ensure patients are aware that same day-next day appointments are available

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module_qipindicators

Timely access to a primary care provider

0 Comments

Timely access to primary care is about getting supply and demand in equilibrium in order to supply timely, patient-centred care.

This indicator is measured through a patient survey question, and therefore measures patient perception of timely access to a primary care provider.

Click here to visit Health Quality Ontario's Indicator Library to view how to measure timely access to a primary care provider.

Key resources

The Primary Care Patient Experience Survey and Primary Care Patient Experience Survey: Support Guide are designed to help primary care practices achieve the goals of improving access to care and the care experiences of their patients. The guide is a handbook for practices planning to survey patients in a primary care setting. The Primary Care Patient Experience Survey contains the specific question related to this indicator
Advanced Access and Efficiency Workbook for Primary Care by Health Quality Ontario
Advanced Access and Efficiency E-Learning Modules by Health Quality Ontario

Change Ideas

Implement key approaches outlined in the Advanced Access and Efficiency Workbook for Primary Care

Measure and balance supply and demand
Review Sections 2.1 through 2.3 of the Advanced Access and Efficiency Workbook for Primary Care by Health Quality Ontario
Reduce appointment types and times
Review Section 2.4 of the Advanced Access and Efficiency Workbook for Primary Care by Health Quality Ontario
Measure and reduce backlog
Process measure: Percent of future appointments that are 'good backlog' versus 'bad backlog'
Review Section 2.5 of the Advanced Access and Efficiency Workbook for Primary Care by Health Quality Ontario

Improve patient awareness of appointment availability

Create a communications plan to ensure patients are aware that same day-next day appointments are available

Share your experience with others

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Indicators & Change Ideas

Are you looking to improve the issues facing today’s health care system?

Timely access to a primary care provider

Change Ideas

Implement key approaches outlined in the Advanced Access and Efficiency Workbook for Primary Care

Improve patient awareness of appointment availability

Timely access to a primary care provider

Change Ideas

Implement key approaches outlined in the Advanced Access and Efficiency Workbook for Primary Care

Improve patient awareness of appointment availability

Share your experience with others

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Indicators & Change Ideas

Are you looking to improve the issues facing today’s health care system?

Timely access to a primary care provider

Change Ideas

Implement key approaches outlined in the Advanced Access and Efficiency Workbook for Primary Care

Improve patient awareness of appointment availability

Timely access to a primary care provider

Change Ideas

Implement key approaches outlined in the Advanced Access and Efficiency Workbook for Primary Care

Improve patient awareness of appointment availability

Share your experience with others