Posts

Indicators & Change Ideas

Are you looking to improve the issues facing today’s health care system?

 

Explore the quality indicators being tracked by health care organizations in Ontario through Quality Improvement Plans (QIPs), and evidence-based change ideas to help improve them. Connect with others to share your experiences and ideas of your own.

Click here to learn more about QIPs.

  • 0
  • 303

Resident experience

Asking residents about their experience with the services they receive is vital to improving quality of care. Residents who have positive experiences often have better health outcomes.

Click the following links to visit Health Quality Ontario's Indicator Library to view how to measure:

Key resources

Change Ideas

Respect residents' values, preferences and expressed needs

Educate health care providers on resident-centred care

  • Ensure health care providers are educated on the different attributes of resident-centred care: empowerment, communication, and shared-decision making
    See key resources above
  • Create relationships and empowering partnerships based on trust, sympathetic presence, and respect
    See key resources above
  • Incorporate the resident’s knowledge, values, beliefs and cultural background into care planning and delivery
    See key resources above

Consider different models of care that focus on enhancing resident experience

Resident experience

Asking residents about their experience with the services they receive is vital to improving quality of care. Residents who have positive experiences often have better health outcomes.

Click the following links to visit Health Quality Ontario's Indicator Library to view how to measure:

Key resources

Change Ideas

Respect residents' values, preferences and expressed needs

Educate health care providers on resident-centred care

  • Ensure health care providers are educated on the different attributes of resident-centred care: empowerment, communication, and shared-decision making
    See key resources above
  • Create relationships and empowering partnerships based on trust, sympathetic presence, and respect
    See key resources above
  • Incorporate the resident’s knowledge, values, beliefs and cultural background into care planning and delivery
    See key resources above

Consider different models of care that focus on enhancing resident experience