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Indicators & Change Ideas

Are you looking to improve the issues facing today’s health care system?

 

Explore the quality indicators being tracked by health care organizations in Ontario through Quality Improvement Plans (QIPs) and change ideas to help improve them. Connect with others to share your experiences and ideas of your own.

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Complaints acknowledged in a timely manner (home and community care sector)

Collecting patient feedback, complaints and concerns can be a valuable source of insight and allows health care organizations to track and identify key trends and opportunities for improvement in care.

Click here to visit Health Quality Ontario's Indicator Library to view how to measure acknowledging complaints in a timely manner in home care.

Key resources

Change Ideas

  • Gather feedback on how well the current process is working. Review data relative to days between receipt and acknowledgement and review client and family feedback to determine opportunities for improvement
  • Create a standardized process to flag senior leadership when a complaint is received
  • Educate staff on how to manage complaints when they are expressed and how to mediate situations on the spot
  • Educate clients and families on the services provided so that expectations are set
  • Use Health Quality Ontario’s quality standards as a guide to care delivery so that everyone has the same understanding about the care patients should receive
    Health Quality Ontario's Quality Standards

Complaints acknowledged in a timely manner (home and community care sector)

Collecting patient feedback, complaints and concerns can be a valuable source of insight and allows health care organizations to track and identify key trends and opportunities for improvement in care.

Click here to visit Health Quality Ontario's Indicator Library to view how to measure acknowledging complaints in a timely manner in home care.

Key resources

Change Ideas

  • Gather feedback on how well the current process is working. Review data relative to days between receipt and acknowledgement and review client and family feedback to determine opportunities for improvement
  • Create a standardized process to flag senior leadership when a complaint is received
  • Educate staff on how to manage complaints when they are expressed and how to mediate situations on the spot
  • Educate clients and families on the services provided so that expectations are set
  • Use Health Quality Ontario’s quality standards as a guide to care delivery so that everyone has the same understanding about the care patients should receive
    Health Quality Ontario's Quality Standards