West Park Healthcare Centre (WP) reports approximately 280 transfers to the Emergency Department (ED) each year, with 75% of these patients going to Humber River Hospital (HRH). Many transfers are for the same patient.
There was a level of dissatisfaction with the experience and the frequency of the transfers. We heard from staff, physicians and patients and families the need to address this issue. We believed there were opportunities to decrease the transfers between the two sites and improve the experience for the patient.
Click on the attachment below for full details of this Quality Improvement Project.