The quality issue addressed in this project is to address feedback from patients not having enough information at discharge and not feeling prepared for discharge.
Patients will express through future surveys that they have:
•Received ‘enough information at discharge’
•Have a ‘better understanding of their condition’
The aim of this IDEAS project was to improve the Halton Healthcare Inpatient (5C, 7C/7S) experience survey results by 10% by October 2018 on the following questions:
•Enough information at discharge