Health care organizations across Ontario, Canada, and the globe are striving to improve patient/person- and family-centred care (PFCC) as part of their efforts to provide higher-quality care. Ontario’s Patients First Act, 2016 and the Excellent Care for All Act, 2010 together stress the importance of engaging patients in their care and reflect a commitment to strengthening patient- and family-centeredness in our health system.
Bender and Holyoke have been conducting research on how to better support PFCC in Ontario. In one study, they identified five opportunities for health care leaders to stimulate PFCC by optimizing team contributions, enabling meaningful information exchange, supporting creativity, setting appropriate expectations and leading by example. Read about the Five opportunities for healthcare leaders to better support person- and family-centred care in long-term care settings. In another study, they identify attributes that facilitate implementing PFCC in the home, community and long-term care settings. Read about bringing person- and family- centred care alive in home, community and long-term care organizations.
Another PFCC article by McTavish and Phillips presents Kingston General Hospital as a case study example and deconstructs the Interprofessional Collaborative Practice Model (which was the foundation of the transformational change in PFCC at this centre). Read about Transforming the patient experience: Bringing to life a patient – and family- centred interprofessional collaborative practice model of care at Kingston General Hospital.
For an international example, read the Organisation for Economic Co-operation and Development’s 2017 report on Caring for Quality in Health, which presents lessons learned from 15 international quality reviews. Four of the lessons centre on systems needing to better engage patients as active players in improving health care.
Here are a few resources for strengthening PFCC at your organization:
How have you or your organization taken a PFCC approach? Would you add any PFCC tools to the list above?
Image Source: The Healthcare Leadership Blog