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Indicators & Change Ideas

Are you looking to improve the issues facing today’s health care system?

 

Explore the quality indicators being tracked by health care organizations in Ontario through Quality Improvement Plans (QIPs) and change ideas to help improve them. Connect with others to share your experiences and ideas of your own.

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Do patients/clients feel comfortable and welcome at their primary care office?

This indicator is based on the Alliance for Healthier Communities Common Indicators but can apply to all interprofessional primary care settings.

This indicator is measured through a patient survey question and measures patient perception of comfort at their primary care office.

The data collected for this indicator can be compared to the national data collected through the Canadian Community Health Survey and the Canadian Index of Wellbeing.

Key resources

Change Ideas

Make written material, programs, and services available in the language(s) of your community’s preference

  • Consider using phone and video interpreting services for patients whose preferred language is not English
    Access Remote Interpretation Ontario (R.I.O.), an on-demand and immediate collaboration of Canadian non-profit community interpreting agencies
  • Provide health information in the language of the patient's choice, where possible
    Use Remote Interpretation Ontario's Multilingual Information eXchange to search a repository of translated materials relating to health and community care and support

Ensure that images and language in public-facing materials and those displayed in the primary care office are inclusive and representative of the population

Ensure that staff, providers, and board members complete cultural safety training

Consider virtual care as part of the overall patient experience

Do patients/clients feel comfortable and welcome at their primary care office?

This indicator is based on the Alliance for Healthier Communities Common Indicators but can apply to all interprofessional primary care settings.

This indicator is measured through a patient survey question and measures patient perception of comfort at their primary care office.

The data collected for this indicator can be compared to the national data collected through the Canadian Community Health Survey and the Canadian Index of Wellbeing.

Key resources

Change Ideas

Make written material, programs, and services available in the language(s) of your community’s preference

  • Consider using phone and video interpreting services for patients whose preferred language is not English
    Access Remote Interpretation Ontario (R.I.O.), an on-demand and immediate collaboration of Canadian non-profit community interpreting agencies
  • Provide health information in the language of the patient's choice, where possible
    Use Remote Interpretation Ontario's Multilingual Information eXchange to search a repository of translated materials relating to health and community care and support

Ensure that images and language in public-facing materials and those displayed in the primary care office are inclusive and representative of the population

Ensure that staff, providers, and board members complete cultural safety training

Consider virtual care as part of the overall patient experience