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Make written material, programs, and services available in the language(s) of your community’s preference

• Consider using phone and video interpreting services for patients whose preferred language is not English
  Access Remote Interpretation Ontario (R.I.O.), an on-demand and immediate collaboration of Canadian non-profit community interpreting agencies
• Provide health information in the language of the patient's choice, where possible
  Use Remote Interpretation Ontario's Multilingual Information eXchange to search a repository of translated materials relating to health and community care and support

Ensure that images and language in public-facing materials and those displayed in the primary care office are inclusive and representative of the population

• Implement best practices on inclusive images in health care
  Published by the Centers for Disease Control and Prevention
• Ensure that 2SLGTBQI+ families and patients are considered and represented
  Refer to the 2SLGTBQI+ Family Inclusion in Health Care Information Sheet by The Re-Vision Centre

Ensure that staff, providers, and board members complete cultural safety training

• Indigenous Cultural Safety Training from the Indigenous Primary Health Care Council
• 2SLBGTQ Foundations from Rainbow Health Ontario

Consider virtual care as part of the overall patient experience

• Ensure clinicians understand their options when it comes to virtual care
  Familiarize yourself with Ontario Health’s Virtual Visits Verification program to expand options for virtual care solutions.
• Determine how best to implement and use virtual care in your organization
  Review the Clinician Change Virtual Care Toolkit, a general guide to support clinicians with their use and implementation of virtual care
• Help patients to prepare for their virtual care appointments
  Promote the Canadian Medical Association’s Virtual Care Guide for Patients