The following was identified:
1) Very weak orientation and training program for new hires
2) Lots of changes since opening in 2014
3) Lack of communication
4) Clear division between management and administration staff and frontline staff
5) Issues in non-clinical areas affect how clinical staff work, affecting level of patient centred care
6) CAIAP (Complaint, Accident, Incident, Adverse Event & Privacy) recap report showed where new staff required more orientation
We realized that we needed to look deeper to fully understand the root of the problems in order to create an orientation and training program that would set staff up for continued success.
This IDEAS team focused on the following aim; By April 30, 2019 Hospice Georgian Triangle will achieve a level of 80% “very satisfied” on staff, patient and family satisfaction surveys.
By December 31, 2019 Hospice Georgian Triangle will reduce the rate of incidents and overtime by 10%.