West Park Healthcare Centre makes around 280 transfers/year to the Emergency Department, with 75% going to Humber River Hospital. Many transfers are for the same patient. There was a level of dissatisfaction with the experience and the frequency of the transfers. We heard from staff, physicians and patients and families the need to address this issue.We believed there were opportunities to decrease the transfers between the two sites and improve the experience for the patient.
The aim of this IDEAS project was by March 1, 2018 reduce unplanned inpatient transfers from West Park Healthcare Centre (WP) to Humber River Hospital(HRH) by 10%.
Decrease the transfers between the two sites through improved communication and collaboration, optimized care by transferring the patient to the right place for the right need, all while improve patient and staff experience in the transfer process.