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Lisa Fuller

Lisa Fullercreated the topic: Timely and Efficient Transitions: Improving hospital to primary care transitions in the 2019/20 QIPs

Improving transitions in care is an important priority inthe health care system. To facilitate province-wide improvement on this issue,a set of indicators related to timely and efficient transitions was included inthe 2019/20 Quality Improvement Plans …

2 weeks ago

Lisa Fuller

Lisa Fullercreated the topic: Timely and Efficient Transitions: Addressing hospital overcrowding in the 2019/20 QIPs

Improving transitions in care is an important priority in the health care system. To facilitate province-wide improvement on this issue, we’ve included a set of indicators related to timely and efficient transitions in the 2019/20 Quality Improvement …

2 months ago

Lisa Fuller

Lisa Fullercreated the topic: Sharing data on ED return visits to build a culture of quality: Spotlight on Health Sciences North

The Emergency Department (ED) Return Visit Quality Program launched in 2016 with the goal to foster and continuously improve the culture of quality in Ontario’s EDs. Participating EDs are provided with data reports that identify return visits resulting …

4 months ago

  • Danyal MartinThanks for sharing your story! It sounds like you're doing some great work!

    I noticed that you made reference to several people who had a special interest in quality improvement or who had some special training in quality improvement. Have you found that to be really important to your success? Do you offer any quality improvement training to help engage staff and physicians? 4 months ago
Lisa Fuller

Lisa Fullercreated the topic: Engaging widely to address quality issues found in ED return visits: Spotlight on Woodstock Hospital

The Emergency Department (ED) Return Visit Quality Program launched in 2016 with the goal to foster a culture of quality in Ontario’s EDs. Participating EDs are provided with data reports that identify return visits resulting in admission that involved …

5 months ago

Lisa Fuller

Lisa Fullercreated the topic: Learning from ED return visits to improve care and culture: Spotlight on Cambridge Memorial Hospital

The Emergency Department (ED) Return Visit Quality Program launched in 2016 with the goal to foster a culture of quality in Ontario’s EDs. Participating EDs are provided with data reports that identify return visits resulting in admission that involved …

5 months ago

Lisa Fuller

Lisa Fullercreated the topic: A new way to deliver staff education on workplace violence prevention: Spotlight on Bluewater Health

Bluewater Health is using technology to deliver interactivestaff education on workplace violence prevention to raise awareness and stimulatediscussion. Health Quality Ontario had a chance to catch up with Dave Remy , Director of Quality Improvement, …

8 months ago

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  • Danyal MartinThank you for sharing! I just watched the video - really well done! I liked the emphasis on reporting and how early identification of risks and triggers can help improve both staff safety and patient experience. 8 months ago
  • Margaret MillwardWonderful work.  Great how you have engaged your staff in this work.

    8 months ago
Lisa Fuller

Lisa Fullercreated the topic: Can a pharmacy-led model improve medication safety? Spotlight on Lakeridge Health

Lakeridge Health, a network of five community hospitals in Durham Region, has successfully implemented a pharmacy-led model to obtain Best Possible Medication Histories (BPMHs) from admitted patients and improve medication reconciliation (MedRec) rates. …

1 year ago

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  • Danyal MartinThank you for sharing - I love how you incorporated quality improvement and staff engagement. What has the feedback been from pharmacy technicians? And from nurses, given that their role changed too? How did you make those changes easier?

    12 months ago
  • Lisa Fuller@Danyal Martin The team at Lakeridge Health shares their response below:

    When we first engaged the pharmacy technicians about expanding their role to include patient interviews and conducting Best Possible Medication Histories (BPMHs), they were excited for the opportunity. However, they were also anxious as they were moving into a new role with many unknowns. 

    Since we started the program, we've had lots of positive feedback. The pharmacy technicians' increased visibility and presence in patient care areas has enabled positive recognition and further solidified their critical role on the healthcare team. Both pharmacists and nurses have extended their appreciation for this new role. 

    Having pharmacy technicians focused on gathering accurate BPMHs has also enabled them to focus on providing other patient care activities. The key success factor for us was early engagement of health professionals, particularly in the planning stages. This provided for much more efficient change management.

    12 months ago
Lisa Fuller

Lisa Fullercreated the topic: How do you improve medication support at discharge? Spotlight on Grand River Hospital

Patients returning home from Grand River Hospital (GRH) are benefiting from a Meds to Beds program, which delivers discharge prescriptions and patient education right to each patient’s bedside. Grand River Hospital’s in-patient and retail pharmacies as …

1 year ago

  • NewestOldestView All Comments11 comment(s)
  • Margaret MillwardAs a caregiver/family member, it would be great to have one less stop on the way home from hospital.  Often your family member is weak and the trip home can be stressful enough.  Great idea!1 year ago
  • Mike CassThanks @LashenNaidoo for sharing your Meds to Beds initiative. It makes so much sense to provide medications and education to patients prior to discharge especially since this is such a vulnerable time for patients. The initiative is truly patient-centred. 

    The Canadian Patient Safety Institute (CPSI) is working on a medication safety improvement project with the goal of decreasing hospital readmissions for patients with frailty. The medication discharge process is such an important part of this process. I look forward to learning more about your initiative since it is very much in line with our upcoming work. Thanks again! 

    11 months ago
  • Lashen Naidoo Great feedback @@Mike Cass. I will await your invite to provide more details on this initiative.11 months ago
Lisa Fuller

Lisa Fullercreated the topic: How do you collect real-time patient feedback? Spotlight on Ross Memorial Hospital

Ross Memorial Hospital (RMH) has implemented an innovative Patient Experience Partner (PEP) Rounding Program where former patients collect real-time patient and family experience feedback. The positive results from their initial pilot have led to …

1 year ago

  • NewestOldestView All Comments4 comment(s)
  • Danielle LinnaneI love that this hospital is engaging PEP (patient experience partner) volunteers to survey patients, thereby offering a much more personal approach. It was also nice to see the data that supports they are having success with this approach.
     1 year ago
  • Danyal MartinThank you for sharing your story! What has the feedback been from the PEP volunteers? And would you ever consider it expanding it to other questions/domains? 9 months ago
  • Cristina Cicco@Danyal Martin. Thanks Danyal for your question! On behalf of the quality department at Ross Memorial Hospital, I'm sharing the following response:

    Thank you for your question. The feedback we have received from the PEP members is that they enjoy speaking with the patients.

    For now, we plan to keep the program very specific around patient relations, however we may look to expand it beyond that in the future.


    9 months ago